Privacy Policy

Effective Date: January 19, 2026

1. Introduction

RezBot ("the Service") is owned and operated by Media World Vision. Media World Vision ("Company", "we", "our", "us") provides digital receptionist automation services through the RezBot platform.

This Privacy Policy describes how we collect, use, disclose, and protect personal data when you use our services.

2. Data We Collect

We may collect the following types of information:

• Business Information: Company name, business address, industry type
• Contact Details: Client names, phone numbers, email addresses
• Customer Data: Appointment information, booking details, customer preferences
• Chat Interactions: Messages exchanged through connected messaging channels
• Technical Data: IP address, device information, browser type, operating system

3. Purpose of Processing

We process personal data for the following purposes:

• Providing RezBot automation and booking services
• Sending appointment confirmations and reminders
• Managing customer interactions and communications
• Improving platform functionality and performance
• Providing technical and customer support
• Complying with legal and regulatory obligations

4. Data Ownership

Clients retain full ownership of all business and customer data. RezBot acts solely as a data processor on behalf of its clients. Media World Vision does not claim ownership of any data submitted, stored, or processed through the Service.

5. Data Retention

• Data is retained for the duration of an active subscription
• Upon subscription cancellation, data is retained for up to 60 days to allow service reactivation
• After 60 days, all data is permanently deleted from our systems
• Clients may request immediate data deletion at any time

6. Data Sharing

We do not sell, rent, or trade personal data. Data may be shared only with trusted third parties necessary for service operation, including:

• Meta Platforms: To enable messaging functionality
• Payment Providers (e.g., Stripe): For billing and subscription management
• Cloud Infrastructure Providers: For secure hosting and data storage
• Legal Authorities: When required by law or to protect legal rights

7. Security Measures

We implement appropriate technical and organizational security measures, including:

• Encrypted data transmission
• Role-based access controls
• Logical data isolation between clients
• Activity logging and monitoring
• Regular security updates and system maintenance
• Secure backup and recovery procedures

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Request data portability
• Restrict or object to certain processing activities

To exercise these rights, please contact us at: support@rezbot.app

9. Contact Information

For privacy-related questions or concerns:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through the platform or via email.

Last Updated: January 19, 2026